How does The Help Button compare to other providers such as the Geek Squad?

We are considerably cheaper because we do not charge for each separate task that is completed. We charge a flat hourly rate which allows us to substantially lower our customers cost and provide better service. (Please Refer to our Price Comparison page at the top left of our website.)

Ex: Cleaning a Computer and Adding another computer to a network

For this possible 2-3 hour job The Help Button costs are only $100-150, where as Best Buy could cost you $258.00.

That is a $158.00 Savings!!!

What kind of Operating Systems do you support?

All Windows, Macintosh, and the majority of Linux systems.

Can I call you to schedule an appointment?

Yes,You may call The Help Button Staff and we will get back to you as soon as possible to schedule you an appointment.

(530) 282-5443

Hours Available

10:00am-6:00pm Daily

Can you work on multiple computers in one visit?

Yes,When you pay for 1 hour of service we will help you with any and all problems or questions. We Do Not charge per computer, our work is always a flat rate for any service provided.

How long until you can help me at my home?

We are usually available within 24-48 hours of initial contact, and if possible The Help Button will be glad attend to your problems that same day!

Do you have a business license and the background knowledge to fix my problem?

The Help Button is a Fully Licensed Business #47995 in the Butte County district. We also make sure our staff has a diverse range of knowledge and on hands experience in and out of the classroom. We welcome you to enjoy our About Us page and see our qualifications.

Do you take Credit/Debit Cards?

Yes! For your convenience we accept all payments through Paypal for an Additional $3.50 service charge, which can be transacted at the time of service.

**For all questions on security please refer to Paypal.com.

We always take Cash, and or Check (50.00 fee if bounced check).

Also, Please remember that Tax is added.

What happens if your service takes 1.5 hours?

After the first 15 minutes of each new hour we do charge the full hourly rate. Anytime less than 15 minutes passed the hour will not cause you to be charged for any extra time.

Do you Charge a Diagnostic Fee?

No,when we come on site we will fix your problem, and or give you the option to continue our service once the extremities of the issue have been decided(though any previous work is still chargeable). We respect your business and care that you are satisfied with our work. We realize that problems occur and system reformatting, removal of bugs/viruses, and or replacement of items maybe necessary, but they will always be at your choice. Every case has different circumstances but we will give you every available option and let you make the best choice to fit your needs.

What if the service I need is not offered in your list?

Please contact us, odds are we can help!

If you have any other questions please do not hesitate to contact us. jack@helpbuttonnow.com or brian@helpbuttonnow.com